FAQs

FAQs

General information

You must be 25 years or older to rent from Wizard Kelly Exotics. This applies to all vehicles in our fleet.

A refundable security deposit is required for every rental. Deposit amounts vary by vehicle and rental details, typically ranging from $150–$250. The deposit is refunded after the vehicle is returned, inspected, and all tolls, tickets, fuel/charging costs, mileage overages, and damage claims have been processed. Refund times may vary depending on your payment method.

Yes. To complete your reservation, you must choose one of the following:

  • Purchase RentalCover during checkout.
  • Upload proof of your active full coverage personal auto insurance.

Reservations cannot be finalized until one of these insurance options has been verified.

RentalCover is optional rental protection available during checkout. If you do not have qualifying full coverage personal auto insurance or prefer not to use your personal policy, you may purchase RentalCover to satisfy the insurance requirement.

 

Yes. A valid driver's license must be uploaded and verified before pickup or delivery. Vehicles will not be released until verification is complete.

No. Only drivers approved and listed on the rental agreement are permitted to operate the vehicle.

Select your vehicle, rental dates, and pickup or delivery location.
 
Complete your reservation online.
 
Receive an instant booking confirmation by email.
 
Upload a valid driver’s license for verification.
 
Purchase the required rental protection at checkout or upload proof of your personal full-coverage auto insurance before pickup.
 
Once your documents have been verified, we’ll text you your pickup instructions, lockbox information, or delivery details.
 
Arrive at your scheduled time, complete the vehicle inspection, and enjoy your rental.

Yes, you can modify or cancel your reservation depending on availability and our booking terms. We recommend contacting our support team as early as possible for assistance.

Cancellation policies vary depending on how far in advance you cancel. Eligible refunds are processed according to the cancellation terms agreed to at checkout. Cancellations made close to the pickup time may be subject to partial or no refund. Please review your booking confirmation for your specific cancellation terms.

FAQs

Booking & Reservations

Yes. Rental extensions are subject to vehicle availability and must be approved before your current reservation expires.

Late returns must be approved before your reservation ends. Unauthorized late returns may result in additional daily rental charges.

Yes. We offer delivery to select airports and approved locations. Pickup instructions will be sent before your reservation begins.

Yes. Same-day bookings are accepted based on vehicle availability and document verification.

FAQs

Pricing and payment

We accept all major credit and debit cards through our secure online checkout. Payment must be completed before the reservation is confirmed. 

No. Guests are responsible for all tolls incurred during their rental. Toll invoices are sent after the trip.

Guests are responsible for all parking tickets, traffic violations, towing charges, and any related administrative fees.

Yes. Every reservation includes a 250 daily mileage allowance listed during booking. Additional mileage is billed at the published rate.

Only if the vehicle is returned excessively dirty or contains smoke odors, pet hair, stains, mud, sand, or excessive trash.

Only if the vehicle is returned excessively dirty or contains smoke odors, pet hair, stains, mud, sand, or excessive trash.

No. Smoking or vaping inside any vehicle is strictly prohibited. Evidence of smoking or vaping will result in a $250 cleaning fee.

refundable security deposit is required for every booking.
Deposit amounts vary by vehicle and typically range from $150 to $250.

FAQs

Vehicle information

Yes. You will receive the exact vehicle you reserve unless an unforeseen issue requires a replacement. If that occurs, we'll contact you immediately with available options.

Report any accident or damage immediately. Failure to report damage may affect the claims process and result in additional charges.

Return the vehicle in the same condition it was received. Gas vehicles should have the same fuel level, and Tesla vehicles should be returned with approximately the same battery percentage.